Shipping Terms

Tesla Outfitter Shipping Policy

Shipping Information

We ship climate-neutrally and offer free shipping from €50 to Germany and from €150 to Europe. Shipping is from Germany.

You will receive a tracking number from us so that you can always see where your order is.

Order completely carefree with 30 days right of return and free return within Germany. Only if you are located in another EU country do you have to pay the shipping costs for the return yourself.

Returns made easy

If you want to cancel or exchange your order, log in with the email address you used to make the purchase your customer account a. A one-time password will be emailed to you. You do not need an account password.

Then select the products in your order that you would like to return and click on "Request return". You will receive an email confirmation once the returns label has been created for you, which you can then download from your account.

VAT Free Invoices

VAT-Free Invoices Are you a business customer looking to purchase from abroad within the EU and receive a VAT-free invoice? No problem. Simply follow these steps:

  • Add the desired products to your shopping cart.
  • Click on the shopping cart and enter your VAT ID and email address. Then click on 'Update Cart'
    VAT free Invoices
  • The VAT ID will now be verified. If the verification is successful, the VAT will be automatically removed from the order value and you can proceed to checkout.

    The VAT-free invoice will then be automatically sent to you after the purchase.